Privacy Policy

Please read this Privacy Policy carefully before using the Roaring Brook Recovery website at www.roaringbrookrecovery.com (this “Website”) through which you linked to this Privacy Policy.  Your privacy and the security of any personal data you provide to Roaring Brook via this Website is important to us.  For this reason, we want you to fully understand how we collect, use and share such personal data and information.

Scope of this Privacy Policy.  This Privacy Policy pertains only to this Website which is owned and managed by Roaring Brook, Inc., d/b/a Roaring Brook (“Roaring Brook”), and only to information collected on or through the Website. It does not pertain to any other website we may own or to any third party website which is accessible by a link on this Website.  This Privacy Policy applies to any individual in the United States, regardless of the individual’s state of residency, who visits this Website or related content or submits personal information to Roaring Brook through this Website.  

As used in this Privacy Policy, the terms "we," "us" and "our" refer to Roaring Brook.  By your use of this Website, “you” (the person using this Website for yourself, and on behalf of any other person or entity for whose benefit you are using this Website) By using this Website, you agree to the terms of this Privacy Policy, including any changes to this Privacy Policy that we may make from time to time.  

Do not use this Website if you find any part of this Privacy Policy to be unacceptable.  By using this Website, you automatically accept the terms of this Privacy Policy.  

Types of Information.  Information collected on the Internet falls into two basic categories -- anonymous or identifiable.  Anonymous information is information that does not typically allow us to identify the user.  Our Website will automatically collect aggregated anonymous information and data not linked to any specific individual such as information about traffic patterns on the Website, or the number of times a specific page was viewed in a particular month.  We may use and share aggregate, de-identified, anonymous information and data without restriction because it does not identify you or any other individual user.  

Identifiable information is information that specifically identifies you as a user or that we could use to identify you.  It is always your choice whether you wish to provide your personal data through this Website, but if you do not provide requested personal data you may not be able to use all the features or functionalities of the Website.  

Contact Data.  Depending on the features of this Website, if it permits you to contact us to request information about our services, we will collect and store the personal contact information you choose to give us, such as your name and email address (your “Contact Data”).  We will use your Contact Data to identify and contact by the contact method you requested to provide you with the information you asked for, and to occasionally share additional information we think you may find useful.  For privacy and confidentiality purposes, this Website does not have an online participant application or preregistration feature.  PLEASE BE ADVISED THAT YOU ARE NOT APPLYING TO PARTICIPATE IN OUR SUBSTANCE USE DISORDER PROGRAM AS A PATIENT OR REGISTERING WITH US AS A PARTICIPATING PATIENT (A “PARTICIPANT”) WHEN YOU SUBMIT CONTACT DATA TO US TO OBTAIN INFORMATION.  IF YOU WISH TO APPLY TO PARTICIPATE IN OUR SUBSTANCE USE DISORDER PROGRAM AND SERVICES AS A PATIENT YOU MUST CALL US AT 1-866-678-8123 AND REQUEST TO BEGIN THE APPLICATION PROCESS.  

How We Use Contact Data.  We do not sell or disclose Contact Data to third parties for marketing or other purposes except in those limited cases described here.  Subject to applicable Privacy Laws, we reserve the right to use your Contact Data in the operation of our business and to share your Contact Data with our affiliates and subsidiary entities and with third parties that support or compliment our business operations and services.  For example, we may use or share your Contact Data with a fulfillment vendor to send large volumes of email about our services.  We further reserve the right to share your Contact Data with any successor-in-interest to Roaring Brook in the event we sell our business, or substantially all our assets; and with third parties when we determine, in our sole discretion, it is necessary to do so for Roaring Brook’s compliance with applicable law or legal process, or to protect your safety, the safety of our participants or the public, or to protect the rights of other users of the Website or those of Roaring Brook.  Depending on the features and functionality of this Website, we may also use your Contact Data to track your activities on the Website and any online transaction you conduct with us.

Active Participants.  When you apply to be a participant with Roaring Brook, the confidentiality and privacy of your application information and of any other individually identifiable health information you provide to us upon becoming a participant or that we obtain from or about you in order to treat you (your “Protected Health Information” or “PHI”) will be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and by 42 CFR Part 2 and state privacy laws governing the confidentiality of substance use disorder treatment information (collectively “Privacy Laws”).  We will only use and disclose applicant and participant PHI as permitted by these Privacy Laws and as further described in Roaring Brook’s Notice of Privacy Practices.  If there is a conflict between the terms of this Privacy Policy and the terms of Roaring Brook’s Notice of Privacy Practices, our Notice of Privacy Practices will control.  When you become a participant with Roaring Brook, you will be able to access your participant information and communicate with us online by setting-up a participant account user name and password on our separate secure online participant website.  Your use of the participant website will be subject to the Terms of Use for that website.  

Cookies.  A cookie is a small data file that most major Websites write to your hard drive for record-keeping purposes when you visit them.  Cookies allow Website managers to measure activity on the site.  Our Website does not use cookies to write personal information on your computer.  Roaring Brook does not control cookies from other websites and those cookies are not subject to this Privacy Policy.

Security.  This Website has security measures in place designed to protect against the loss, misuse and alteration of the information under Roaring Brook’s control.  However, the security of data transmitted over the Internet or any wireless network cannot be guaranteed.  For this reason, if this Website allows a user to transmit information to us we cannot and do not warrant or represent the security of any such information and you will be transmitting that information at your own risk.  Roaring Brook is not in any way responsible or liable for the illegal acts (such as hacking) of third parties.

Links to Other Websites.  Our Website may contain links to third party websites which may not adhere to the same privacy policies as Roaring Brook.  Those websites are not governed by this Privacy Policy, and may send their own cookies to you and collect and use your personal information in ways that Roaring Brook does not.  Roaring Brook is not responsible for the privacy practices of any third party website, including any third party website that has a link on our Website.  Please be aware of this when you leave our Website and read the privacy policy of each website that collects your personally identifiable information.

Governing Law.  Except where otherwise noted, this Privacy Notice and use of this Website shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky. If any provision of this Privacy Policy shall be held by a court of competent jurisdiction to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from the other provisions and shall not affect the validity of the other provisions..

Changes to our Privacy Policy.  Roaring Brook reserves the right to change this Privacy Policy at our sole discretion.  We will provide notification of the material changes to this Privacy Policy through the Website.

Contacting this Website.  If you have any questions about this Privacy Policy, you may contact us by email at info@roaringbrookrecovery.com.

Last Updated August 2020

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